Contact Us

    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    We're sorry your order hasn't reached you yet! Here's what you can do:

    Check Your Confirmation Email: Make sure your order was successfully placed. You’ll find your order number and estimated delivery timeline there.

    Track Your Order: If tracking is available for your order, you’ll receive a link via email or SMS once it has been shipped.

    Delivery Timeline: Most of our products are handcrafted and made to order. Please allow 10–21 business days for delivery. Custom or large furniture pieces may take up to 6 weeks.

    Still Need Help?

    If your order is past the estimated delivery window and you haven’t received tracking info, please contact us with your order number.

    📧 Email: info@woodpeckerfurniturestudio.com

    📞 Call: 80559 86056 / 96653 05001

    We’ll be happy to check the status and assist you further!

    Do you deliver on public holidays?

    At Woodpecker Furniture Studio, we strive to ensure timely delivery of all orders. However, please note that we do not schedule deliveries on national or public holidays. If your delivery date falls on a public holiday, it will automatically be rescheduled to the next working day.

    Our logistics partners also observe public holidays, and we appreciate your understanding as we work to coordinate deliveries in the most efficient way possible.

    For specific delivery timelines around holidays or special requests, feel free to contact our support team—we’re happy to help!

    Do you deliver to my postcode?

    Yes, we deliver across Pune and the surrounding areas. Our services extend to various localities, including Wakad, Hinjawadi, Aundh, and Pimpri-Chinchwad. If you're located within Pune city limits, we offer free delivery and installation. For areas outside the city, delivery charges may apply, depending on the distance and logistics involved.

    To confirm if we deliver to your specific postcode, please contact us with your address details. Our team will promptly provide you with the relevant information.

    Is next-day delivery available on all orders?

    At Woodpecker Furniture Studio, each piece is thoughtfully handcrafted, often made to order. As a result, next-day delivery is not available on most orders.

    Our standard delivery timeline is:

    • 10–21 business days for standard products

    • Up to 6 weeks for custom or exclusive designs

    We focus on quality and precision, which means delivery takes a bit more time—but it’s worth the wait!

    If you need something urgently or would like to explore express options, feel free to contact our team. We'll do our best to assist you.

    Do I need to be there to sign for delivery?

    Yes, we recommend that you or an authorized person is present at the time of delivery to inspect the product and sign off on the delivery receipt.

    Our delivery team will:

    • Help unpack and position the furniture (where applicable)

    • Ask you to confirm that the product is received in good condition

    • Collect your signature as proof of successful delivery

    If you can’t be there, please let us know in advance and arrange for a trusted person to accept the order on your behalf. This ensures a smooth and secure delivery experience.